Customer Support Agent

Permanent employee, Full-time · Banja Luka

1,000 - 1,500 € per month

Our Company

At Wunder Mobility we're all about reshaping mobility. As the leading B2B SaaS company, our platform is the driving force behind the mobility transformation. We empower operators around the globe to offer sustainable and efficient transportation options that make a real impact on millions of lives. Our mission goes beyond just advancing technology; we aim to drive a significant shift in how cities move. When you join us, you're becoming part of a dynamic team dedicated to innovating for a flexible and cost-efficient future of mobility. We're passionate, we're ambitious, and we're making a difference.

What your role will be

We are seeking a highly motivated Customer Support Agent to join our team in Banja Luka. In this role, your mission is to empower customers to achieve success with our products through expert guidance, proactive support, and collaborative problem-solving

What you will do

Product Knowledge: Develop comprehensive knowledge of our products and services, effectively communicating their value to customers.
Product Documentation: Maintain and update internal and external knowledge bases with technical information, use cases, and best practices.
Training: Conduct training for the customer success team, ensuring proficiency in our products, especially new developments.
Cross-functional Collaboration: Work with teams like account management and support to meet customer needs and identify improvement opportunities.
Customer Consultancy: Engage in project-based consultancy with clients, supporting account management to develop customized mobility solutions.
Technical Support: Provide guidance on product and technical issues, coordinating closely with the tech team for necessary information.
Data Analysis: Analyze customer data to identify trends and opportunities for proactive customer support and experience enhancement.

What you bring to the table

Customer Focus: You have 1+ years of experience in a customer-facing role where you thrived on helping customers succeed. Experience with B2B SaaS solutions is a strong plus!
Communication Skills: You're a communication pro! You can clearly and effectively express yourself in writing and verbally, in English. Do you also speak German? That's a big plus!
Teamwork and Initiative: You're a self-starter who can take initiative and manage your own workload, but you also thrive in a collaborative environment and enjoy working with others toward a common goal.
Problem-Solving Prowess: You're a natural problem-solver who loves tackling challenges and finding solutions. You're not afraid to think outside the box and go the extra mile to help customers.

What we offer

Innovative Environment: Be part of a forward-thinking mobility tech startup that's shaping the future of urban transportation.
Career Growth: Opportunities for professional development in a fast-changing industry.
Unique Opportunity: Directly influence decisions and work on a product that has a tangible impact on urban mobility.
Dynamic Team: Work with a passionate and dedicated team committed to making a difference.
World-Wide Customer Base: Work with customers in the Middle East, Europe, and the US.
Competitive Compensation with potential increases based on experience.

Joining the Wunder Mobility team means...

Being part of a team where diversity is celebrated, inclusivity is fostered, and your unique perspective matters. Work alongside passionate colleagues driven by a shared mission to drive forward sustainable mobility.

We thrive in a dynamic fast-paced environment, fueled by innovation and a commitment to continuous improvement. Join the ride!

Apply for this job

We want to hear from you!

Please fill out the following application form. Should you have difficulties with the upload of your data, please send an email to recruiting@wundermobility.com.