You’ll own relationships with some of our most important customers, guiding them from onboarding through growth and renewal. Your role is both strategic and hands-on: you’ll align customer goals with our product roadmap, manage escalations, and act as the customer’s advocate within Wunder Mobility.
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You’ll collaborate closely with Sales, Product, and the rest of our Customer Success Team to deliver a world-class customer experience and maximize the value our clients get from our software.

• Act as the main point of contact for enterprise and growth accounts in German-speaking markets.
• Drive customer onboarding, training, and adoption of our platform.
• Develop success plans and track business outcomes for each customer.
• Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally, influencing product priorities.
• Lead QBRs and strategy workshops with client executives.
• Mentor junior Customer Success Managers and help shape best practices.

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
• Track record of managing enterprise accounts and driving measurable outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Minimum C1 German language skills and strong business English.
• Ability to collaborate across functions and cultures.
• A proactive, problem-solving mindset with high ownership.

• A stable, international career in a profitable and growing SaaS company.
• Direct impact: your work influences how millions of people move in cities worldwide.
• Hybrid/remote flexibility (depending on location).
• 30 days of vacation + workation opportunities.
• A high-trust, senior team where decisions are made quickly and your impact is visible.
• Growth opportunities: real ownership and the chance to develop into a leadership role.

As a Senior Customer Success Manager, you’ll be at the heart of building long-term partnerships with our clients, helping them achieve measurable business results and grow on our platform. You’ll work with operators across Europe and beyond, ensuring they succeed with Wunder Mobility’s products while shaping the future of shared mobility.